HSBC
Fraud
Warning
Really exciting project on warning HSBC customers of possible scamming and suspicious transactions on their accounts. Just waiting for this to go live and also for obvious security reasons to find out what areas can be shown.
Two main scenarios
Prepayment
Fraud detection engine
Triggers
Psychology in changing customer behaviour
Post payment
Bank intervention from fraud team
Enforced messaging as bank holds payment
Customer journey to one of a few conclusions
